Orders & Shipping
Do you ship internationally?
Yes — we ship worldwide. International orders are delivered within 5–10 working days from the date of dispatch. Please note that customs duties and import taxes may apply upon arrival and are the responsibility of the customer.
How long does UK delivery take?
UK orders are delivered within 4–7 working days from the date of dispatch.
How long does processing take?
As all our products are made to order, please allow 2–3 business days for your order to be processed and dispatched before shipping begins.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and order details.
Will I receive a tracking number?
Yes — once your order has been dispatched, you'll receive a confirmation email with your tracking number.
For full details, see our
Returns & Refunds
What is your returns policy?
Please visit our Returns & Refunds Policy page for full details on how we handle returns, exchanges, and refunds.
Complaints & Disputes
How do I raise a complaint?
If you are unhappy with your order or experience, please contact us at info@vicesvirtues.shop with your order number and a description of your concern. We take all complaints seriously and will do our best to resolve the matter promptly.
How long will it take to get a response?
We aim to respond to all complaints within 2 business days. Complex issues may take up to 5 business days to resolve.
What if my complaint isn't resolved?
If you feel your complaint has not been resolved satisfactorily, you may escalate the matter by writing to us at info@vicesvirtues.shop marked "Formal Complaint". You also have the right to seek independent dispute resolution or contact your relevant consumer protection authority.
Get in Touch
How can I get in touch?
Reach us at info@vicesvirtues.shop — we would love to hear from you.