Refund policy

Return & Refund policy

Vices & Virtues Ltd

At Vices & Virtues, every piece is created with a commitment to quality, purpose and craftsmanship. This policy sets out how we handle returns, cancellations and refunds, so you can shop with confidence.

For delivery timeframes and shipping costs, please see our Shipping Policy.

Cancellations

Orders are submitted for production shortly after they are placed. If you wish to amend or cancel an order, please contact us as soon as possible at info@vicesvirtues.shop with your order number.

We recommend contacting us within 20 minutes of placing your order, as after this time your order may already have entered production and we may be unable to stop it from being manufactured or dispatched.

Where you have a statutory right to cancel your order, nothing in the above affects that right. Different cancellation rights may apply to genuinely personalised or customised products, as explained in the Personalised & Customised Products section below.

Returns

You have 14 days from the date you receive your order to notify us that you wish to return an eligible item. Once you have notified us, you then have 14 days to return the item to us.

This includes change-of-mind returns where you have a statutory right to cancel, provided the item meets the eligibility conditions below.

To be eligible for a return, your item must be:

• Unworn, unused and unwashed (where applicable)
• In the same condition as received, subject to any handling reasonably necessary to inspect the item
• All original tags and packaging should be included, where applicable
• Accompanied by your order confirmation or other proof of purchase

To request a return, please contact our Customer Care Team at info@vicesvirtues.shop with your order number, full name and details of the item you wish to return. Where relevant, such as where an item is faulty, damaged or incorrectly supplied, we may ask you to provide photographs of the item.

Once we have received your return request, we will provide instructions on how and where to return your item. Please do not send items back without first contacting us.

Where a refund is due, it will be issued to your original payment method without undue delay and no later than 14 days after we receive the returned item or, if earlier, 14 days after you provide evidence that the item has been sent back. Where applicable, standard outbound delivery charges will also be refunded in accordance with your statutory rights.

Return Address

Please do not return any items without first contacting our Customer Care Team at info@vicesvirtues.shop. Once we have reviewed your return request and confirmed that it is eligible under this policy, we will provide the appropriate return instructions and return address. This does not affect your statutory rights.

For change-of-mind returns, return shipping costs are the responsibility of the customer. Where an item is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return shipping costs in accordance with your statutory rights. We recommend using a tracked postal service, as we cannot be held responsible for returns lost in transit.

Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive an item that is faulty, damaged or not as described, please contact us as soon as reasonably possible at info@vicesvirtues.shop with photographs of the issue. We will resolve the matter in accordance with your statutory rights under the Consumer Rights Act 2015, which may include repair, replacement or refund as appropriate. Return shipping costs will be covered by us in these circumstances.

Non-Returnable Items

The following items cannot be returned for change of mind unless faulty or not as described:

• Personalised or customised products made to your specific requirements (see below)
• Gift cards

Being purchased at a sale or clearance price does not affect your statutory rights.

Personalised & Customised Products

This section will apply when Vices & Virtues introduces personalised and customised products.

Where a product is made to your specific personal specifications — for example, printed with your name, initials, custom wording, uploaded image or design chosen specifically for you — the standard 14-day change-of-mind cancellation right does not apply, as permitted under the Consumer Contracts Regulations 2013.

This exception applies only to genuinely personalised items, not to our standard print-on-demand products.

Personalised products can still be returned or remedied where they are faulty, damaged, incorrectly supplied or not as described. If we make an error with your personalisation (for example, wrong name, text or design compared to what you ordered), we will resolve this at no cost to you.

Please check all spelling, names, uploaded artwork and specifications carefully before placing your order, as we will manufacture according to the details you submit.

UK & EU Consumer Rights

Your statutory rights vary depending on your country of residence. Customers based in the United Kingdom are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Customers based in the European Union may have additional or equivalent rights under applicable EU and national consumer protection laws. International customers outside of these regions may also hold rights under their local consumer protection laws.

If you have already received your order and wish to return it, please refer to our Returns section above.

To exercise any applicable rights, please contact us at info@vicesvirtues.shop.

Your Statutory Rights

Nothing in this policy excludes, limits or affects any rights you have under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact Us

For any return, cancellation or refund queries, please contact us at info@vicesvirtues.shop.